Help

FAQs

► NAIC

Q: Have I met all NAIC Requirements?
A: Contact the OneAmerica Sales Desk by phone at: 1-877-999-9883. Select Option 1 for New Business Case Management, or email: oasalesdesk@oneamerica.com.

Q: How do I add a state to my NAIC profile?
A: Click here to view the tutorial on the Center of Excellence, or click here for PDF instructions.

Q: How do I change my email address in NAIC?
A: Click here to view the tutorial on the Center of Excellence, or click here for PDF instructions.

Q: How do I get to the NAIC Annuity and Suitability training?
A: Click here to view the tutorial on the Center of Excellence.

Q: How do I get to the NAIC Best Interest training?
A: Click here to view the tutorial on the Center of Excellence.

Q: How do I get to the NAIC Product training?
A: Click here to view the tutorial on the Center of Excellence.

Q: How do I complete NAIC registration?
A: Click here to view the tutorial on the Center of Excellence.

 

► System Issues

Q: How can I solve general network problems?
A: You can try the following steps to confirm whether or not your issues are system related, or if there may be a site issue.

1. Try another device (computer, cell phone, or tablet/iPad). If you find you are getting the same results, on other devices, it mean you should contact the Sales Desk.
2. Try another website. If other websites are not working, then the issue is not with the current site.
3. Check your connection (WiFi, Network cables) to be sure the connection is correct.
4. Check all cables and/or devices that provide your internet connection. If anything looks like its changed and you do not know what to do, contact your internet provider.
5. Run your antivirus scan to be sure there isn't a virus or other issue on your computer.

Q: Which platforms are currently supported? Pulled “A” from old FAQ (PPG can you help update this?)
A: Try the following things in this order (from simplest to most complicated) to solve miscellaneous problems. In all cases you must successfully pass each test to properly view a presentation.

1. Turn off any internet advertisement filtering software (pop-up blockers and the like).
2. Test your internet connection by launching an external website such as www.google.com. Does it load successfully and relatively quickly? If it doesn't, then you'll need to establish an internet connection.
3. Are you hearing sound through the speakers? If not, go here or here for tips.
4. Try clearing your browser's Temporary Internet Files.
5. Can you play the presentation successfully? If you can't, then you may have bandwidth or firewall issues.

Q: What are the minimum system requirements to view content?
A: The following requirements must be met for the training site to process completions correctly and/or for content to open properly.

• System:
  • Windows: Internet Explorer 11, Microsoft Edge (latest version), Google Chrome* (latest version), Firefox (latest version)
  • Mac: Safari (latest version), Google Chrome* (latest version), Firefox (latest version)
  • Mobile: Safari in Apple iOS 10 or later, Google Chrome in Apple iOS 10 or later, Google Chrome* in Android OS 4.4 or later
• Browser Settings:
  • JavaScript must be enabled for published courses to work.
  • Font downloads must be enabled to see the correct fonts and characters.

* Google Chrome is the best browser to use on any device.

If you are experiencing any issues that seem too complicated to resolve on your own, please contact Field Tech Support for assistance.